■If you wish to exchange or return an item, please be sure to contact us by email.
(Exchanges and returns are only available within Japan.)
*If you do not receive a reply from our store, there is a possibility that we were not able to reply due to some mistake, or the email may not reach us due to the activation of virus software.
In that case, we apologize for the inconvenience, but please send us another email or contact us by phone during business hours.
However, please note that we will not be able to accept your request if any of the items below apply.
□Products that have been delivered for more than 10 days □Products that have been used by the customer even once (*Does not include scratches on the bottom due to use at the entrance, etc.)
□Products that have been soiled or damaged by the customer (leather scratches, dirt, bottom scratches)
■About dealing with defective products, damage, etc.
□When you receive the product, please check to see if you have received a different product than the one you ordered.
□We make every effort to ensure the quality of our products, but if the product is damaged or soiled, please contact us within 10 days of delivery.
We will respond to returns and exchanges immediately. In this case, our store will bear the shipping costs. If you wish to return the item, please send it to our store by cash on delivery.
*However, please note that we may not be able to exchange items that are out of stock.
□ Please try on the shoes indoors with no scratches or dirt on the soles or shoes.
Please contact us by email within 10 days of delivery, including your name, the name of the product you purchased, and the size you would like to exchange.
We will send you an email with instructions on how to exchange it.
Please return the product after confirming the contact from our store.
□About shipping costs for exchanges due to customer convenience - If you wish to return the item to our store, please pack it in the same way as when it arrived and send it by cash on delivery.
-Shipping from our store to the customer is free only for the first exchange.
-Customer will be responsible for round-trip shipping costs for second and subsequent exchanges. Please note that when we send you a replacement product, we will pay cash on delivery.
□If the item is out of size, it may not be possible to exchange it.
Please note that in that case, the item will be returned.
Please contact us by email within 10 days of delivery, including your name, the name of the product you purchased, and the reason for the return.
□We will send you an email with instructions on how to return the item.
After confirming the contact from our company, please fill out the required information on the return form, wrap the product in the same size as when you sent it, and send it back to us.
□Customer will be responsible for shipping costs in case of return due to customer's convenience. Please note.
□In case of credit card payment
・Once we receive the returned item, we will cancel the credit card payment process.
・If the product price has not been debited, we will cancel the card payment process.
・If the product price has already been debited, the credit card company will process the refund. Please contact your credit card company as the number of days required for processing differs depending on the card company.
□For KOMOJU convenience store payment
We will notify KOMOJU of your bank account information, and KOMOJU will refund the money directly to you.
We will deduct the KOMOJU payment fee of 190 yen and the KOMOJU refund fee of 1,500 yen from your refund. We will transfer the amount (product price + shipping + consumption tax - KOMOJU refund fee of 1,500 yen) to your account. Please note that the transfer process may take up to 10 days.
■Delivery address for returned items: 31-1 Akashi-cho, Chuo-ku, Kobe City, Hyogo Prefecture 650-0037
TESTA Kobe Former Settlement B1
TEL : 078-945-7901 _
■ Regarding returns and exchanges for overseas shipments
Returns and exchanges are only available within Japan.
Please note that we cannot cancel, return, or exchange purchased items.
Please check to make sure there are no mistakes before placing your order.
■ Return and Exchange Policy for Overseas Shipments:
Returns and exchanges are only available within Japan. Please note that we cannot cancel, return, or exchange purchased products for overseas shipments. Please ensure there are no mistakes before placing your order.