Description based on Specified Commercial Transactions Law

[Business name] Opera Port Co., Ltd.

[Representative] Takahiro Yamashita

[Address] 31-1 Akashicho, Chuo-ku, Kobe City, Hyogo Prefecture, 650-0037

[Contact] 078-381-9643 (kurunTOKYO fitting salon)

[Product sales price] 12,800 yen to 18,000 yen (excluding tax)

[Additional costs other than the product price, such as shipping fees]

□Shipping charges The following shipping charges will be applied to all products.

・Hokkaido ¥990
・Honshu ¥660
・Okinawa ¥990


[Payment period]
After your order is confirmed, before the product is sent or when you receive the product

[Payment method]
□Credit card

□Amazon Pay
*If you are using Amazon Pay and your order address is different from your shipping address, please contact us.
Contact information: https://kurun.tokyo/pages/contact


□Prepayment (convenience store) Fee: 190 yen
Convenience store payments cannot be used for payments over 300,000 yen.

Once your order is confirmed, you will receive a payment instructions email from KOMOJU containing the payment number required for payment.
The payment deadline is 5 days, and if payment is not received by the deadline, the order will be automatically cancelled.

Reference page: https://komoju.jp/info

□Cash on delivery

・10,000 to 30,000 yen: 440 yen
・30,000 to 100,000 yen: 660 yen

[Delivery time of products, etc.]

□Items are normally shipped within 2-4 business days (excluding weekends and holidays) after the order and payment are confirmed.
*Please note that it may take around a week depending on the condition of the product and stock availability.

□If you order two or more pairs and the items cannot be prepared all at once, they will be shipped once all items are prepared.
However, if it takes longer than expected, we will contact you by email to inform you that we will ship the item separately.

□If you are not at home when the driver delivers the package, please contact the office listed on the delivery slip directly within 6 days.
Please note that if you do not collect your parcel within the storage period (6 days), it will be returned to our store.

[Delivery company] Sagawa Express

[Time designation] You can choose from the following: Morning / 12-2pm / 2-4pm / 4-6pm / 6-9pm.


[Return policy and conditions]

■If you wish to exchange or return an item, please contact us by email.
*If you do not receive a reply from us, it may be because we were unable to reply due to some mistake, or the email may not have reached us due to the activation of virus software or other software.
In that case, we apologize for the inconvenience, but please send us another email or contact us by phone during business hours.
However, please note that we cannot accept your request if any of the following conditions apply to you.

□Products that have been delivered more than 10 days ago □Products that have been used by the customer (※Items with scratches on the bottom due to use at the entrance, etc. are not accepted)
□ Products that have been soiled or damaged by the customer

■ Regarding defective products and damage

□When you receive the product, please check to make sure that it is not a different product from the one you ordered.
□We take every precaution to ensure the quality of our products, but if the product is damaged or soiled, please contact us within 10 days of delivery.
We will immediately process your return or exchange. In this case, we will cover the shipping costs. Please send the item back to us cash on delivery.
*However, please note that we may not be able to exchange items that are out of stock.

■ About exchanges

Please contact us within 10 days of receiving the item by email with the name of the person who placed the order, the name of the product you purchased, the size you would like to exchange, etc.

You will receive an email with instructions on how to exchange it.
After confirming our contact, please return the product.

□Shipping costs for exchanges
- Shipping costs from our store to you will be free for the first exchange only.
When you receive your item, please pack it in the same way as when you received it and hand it over directly to the delivery person.

・For the second or subsequent exchange, the customer will be responsible for the round-trip shipping costs. Please note that we will send the replacement product cash on delivery.
□We may not be able to exchange items due to size shortages, etc.
Please note that in this case the item will be returned.

■Return Policy

Please contact us within 10 days of receiving the item by email with the name of the person who placed the order, the product name you purchased, the reason for return, etc.

□We will send you an email with instructions on how to return the item.
After confirming our contact, please fill out the necessary information on the return acceptance form and return the product.

□ If you return the product for personal reasons, the shipping fee will be borne by you only. Please note this in advance.


■About refunds

□ Credit card payment
Once we receive the returned product, we will cancel the card payment transaction.
・If the product price has not been debited, the card payment process will be cancelled.
・If the product price has already been debited…The card company will process the refund. The number of days it takes to process the refund varies depending on the card company, so please contact your card company for more information.

□ Cash on delivery payment

After receiving the returned product, we will transfer the amount (item price + shipping fee + consumption tax) minus the COD fee from the payment amount to your account. Please note that it may take up to 10 days for the transfer to be processed.
*The cash-on-delivery fees will be deducted from your refund: 440 yen for purchases between 10,000 and 30,000 yen, and 660 yen for purchases between 30,000 and 100,000 yen.

□KOMOJU convenience store payment

Our store will inform KOMOJU of your bank account details, and KOMOJU will then refund you directly.
We will deduct KOMOJU payment fee of 190 yen and KOMOJU refund fee of 1,500 yen from your refund. (Product price + shipping fee + consumption tax - KOMOJU refund fee of 1,500 yen) will be transferred to your account. Please note that it may take up to 10 days for the transfer to be processed.

■ Returned product shipping address

Postal code 350-1165
1-9-3 Minamidai, Kawagoe City, Saitama Prefecture
MFLP Prologis Park E403
To: YellowTail Co., Ltd. CL25047
TEL:078-381-9643

■ Regarding returns and exchanges for items sent overseas using transfer services etc.

Please note that we cannot ship directly to overseas destinations.
Returns and exchanges can only be accepted to shipping addresses within Japan.