[Business Name] Opera Port Co., Ltd.
[Representative] Takahiro Yamashita
[Address] 31-1 Akashi-cho, Chuo-ku, Kobe, Hyogo 650-0037
[Contact information] 078-945-7901 (kurunTOKYO DC)
[Sales price of products] 12,800 yen to 18,000 yen (excluding tax)
[Additional costs other than product price such as shipping]
□Shipping charges The following shipping charges apply to all products.
After confirming your order, before shipping the product, or when receiving the product
*If you are using Amazon Pay and the orderer's address and shipping address are different, please contact our store.
□Advance payment (convenience store) Fee: 190 yen
Convenience store payment cannot be used for payments exceeding 300,000 yen.
After confirming your order, you will receive a payment instruction email from KOMOJU containing the number required for payment.
The payment deadline is 5 days, and if payment is not received by the payment deadline, it will be automatically canceled.
Reference page: https://komoju.jp/info
□Cash on delivery
・440 yen from 10,000 yen to 30,000 yen
・660 yen from 30,000 yen to 100,000 yen
□Payment together with mobile phone usage fee
After clicking “Complete Order”, you will be redirected to Carrier Billing - Docomo Digital for secure payment.
*Handling ends at 23:59 on Sunday, July 31, 2022.
*Refunds can be made until the end of the month following the purchase of the product (end of September).
[Delivery period of products, etc.]
□We usually ship within 2-4 business days on weekdays, excluding weekends and holidays, from the time your order and payment are confirmed.
*Please note that depending on the product condition and availability, you may have to wait for around a week.
□If you are ordering 2 or more pairs and the products cannot be prepared at once, they will be shipped once the products are available.
However, if it takes time for the item to arrive, we will notify you via email that it will be shipped separately.
□If the driver is not present when the package is delivered, please be sure to contact the office listed on the absentee ticket directly within 6 days.
Please note that if the customer does not pick up the package after the storage period (6 days) has passed, the package will be returned to our store.
□The sender's name at the time of shipment will be Opera Port Co., Ltd. for items shipped on January 4, 2021.
[Delivery company] Sagawa Express
[Specified time] You can choose from morning / 12-14:00 / 14-16:00 / 16-18:00 / 18-21:00.
[Returnability and conditions]
■If you wish to exchange or return an item, please be sure to contact us by email.
*If you do not receive a reply from our store, there is a possibility that we were not able to reply due to some mistake, or the email may not reach us due to the activation of virus software.
In that case, we apologize for the inconvenience, but please send us another email or contact us by phone during business hours.
However, please note that we will not be able to accept your request if any of the items below apply.
□Products that have been delivered for more than 10 days □Products that have been used once by the customer (*Does not include scratches on the bottom from use at the entrance, etc.)
□Products that have been soiled or damaged by the customer
■About dealing with defective products, damage, etc.
□When you receive the product, please check to see if you have received a different product than the one you ordered.
□We make every effort to ensure the quality of our products, but if the product is damaged or soiled, please contact us within 10 days of delivery.
We will respond to returns and exchanges immediately. In this case, our store will bear the shipping costs. If you wish to return the item, please send it to our store by cash on delivery.
*However, please note that we may not be able to exchange items that are out of stock.
Please contact us by email within 10 days of delivery, including your name, the name of the product you purchased, and the size you would like to exchange.
We will send you an email with instructions on how to exchange it.
Please return the product after confirming the contact from our store.
□About shipping costs for exchanges due to customer convenience - When returning the shoes to our store, please wrap the shoes tightly in the shoe box as you sent them, and send them cash on delivery.
-Shipping from our store to the customer is free only for the first exchange.
-Customer will be responsible for round-trip shipping costs for second and subsequent exchanges. Please note that when we send you a replacement product, we will pay cash on delivery.
□If the item is out of size, it may not be possible to exchange it.
Please note that in that case, the item will be returned.
Please contact us by email within 10 days of delivery, including your name, the name of the product you purchased, and the reason for the return.
□We will send you an email with instructions on how to return the item.
After confirming the contact from our company, please fill out the required information on the return form and return the product.
□Shipping charges incurred when returning an item due to customer circumstances will be borne by the customer only. Please note.
□In case of credit card payment
・Once we receive the returned item, we will cancel the credit card payment process.
・If the product price has not been debited, we will cancel the card payment process.
・If the product price has already been debited, the credit card company will process the refund. Please contact your credit card company as the number of days required for processing differs depending on the card company.
□For cash on delivery payment
After receiving the returned product, we will transfer the amount (product price + shipping + consumption tax) after deducting the cash on delivery fee from the payment amount to your account. Please note that the transfer process may take up to 10 days.
*We will deduct the cash on delivery fee of 440 yen from 10,000 yen to 30,000 yen and 660 yen from 30,000 yen to 100,000 yen.
□For KOMOJU convenience store payment
We will notify KOMOJU of your bank account information, and KOMOJU will refund the money directly to you.
We will deduct the KOMOJU payment fee of 190 yen and the KOMOJU refund fee of 1,500 yen from your refund. We will transfer the amount (product price + shipping + consumption tax - KOMOJU refund fee of 1,500 yen) to your account. Please note that the transfer process may take up to 10 days.
■ Return product destination
31-1 Akashicho, Chuo-ku, Kobe, Hyogo Prefecture 650-0037
TESTA Kobe Former Settlement B1
TEL : 078-945-7901 _ _
■ Regarding returns and exchanges for overseas shipments using tenso.com etc.
Please note that we are unable to ship directly to overseas locations.
Returns and exchanges and shipping destinations are limited to locations within Japan.