FAQ
KurunTOKYO's ballet shoes are made slightly slim so that the silhouette looks beautiful when worn. For a comfortable fit, we recommend choosing a half size (0.5 cm) larger than your usual size. If you try it on and it doesn't fit, we will exchange it for a different size for free. *However, this is only available within Japan. From the second time onwards, a fee will be charged.
Please select the color and size from the product page you want, and click the button to receive a restock notification email. If you register your email address, we will notify you by email as soon as the item is in stock.
If you wish to return or exchange an item, please contact us by email.
Please check this page for details.
https://kurun.tokyo/pages/repayment
Please contact us by email at info@kurun.jp with details of the product you wish to cancel or change.
Returns will be accepted at the store where you purchased the product, so please contact the store where you purchased the product.
SPITIFARO Kobe store 078-381-9643
【delivery slip】
As of June 20, 2024, we will be discontinuing paper delivery notes.
If you need one, you can check it out online.
■ For those who have already registered as members
After logging in, you can check your purchase history on My Page.
Register as a member ▶
Log in ▶
■ Those who are not registered members
Please download and check the invoice/receipt from the "Delivery note/receipt issue button" in the shipping completion email.
*The title will be "Delivery Note and Receipt"
【receipt】
Please download it from the "Delivery Note/Receipt Issue Button" in the shipping completion email.
If you need a paper receipt, please download it using the method above and print it out yourself.
If your ribbon comes undone, please watch this video.
Alternatively, you can bring it to a fitting salon where a member of staff will re-tie it for you.
How to tie a ribbon from kurun official on Vimeo .