FAQ

How to choose size

kurunTOKYO's ballet shoes are made with a slightly slender design so that the silhouette looks beautiful when worn. Please choose a half size (0.5cm) larger than your usual size for a more comfortable fit. Please try it on and if it doesn't fit you, we will exchange the size for free. *However, only within Japan. There will be a charge from the second time onwards.

About restocking

Select your desired color and size from the product page and click the button to receive a restock notification email. If you register your email address, we will contact you by email as soon as the item becomes available.

About returns and exchanges

If you wish to return or exchange an item, please contact us via email.
Please check this page for details.

https://kurun.tokyo/pages/repayment

If you wish to cancel or change the details of your order

Please contact us by email to the address info@kurun.jp, including the details of the product you wish to cancel or change.

Regarding returns and exchanges of products purchased at fitting salon and POP UP SHOP

Please contact the store where you purchased the item, as the item will be accepted at the store where you purchased it.

SPITIFARO Kobe store 078-381-9643

How to tie a ribbon

If your ribbon comes undone, watch this video.
Alternatively, you can bring it to a fitting salon and our staff will retie it for you.

How to tie a ribbon from kurun official on Vimeo .

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